Frequently asked questions

All Mearic machinery is designed, machined, assembled and factory-tested under one roof in Istanbul, Türkiye — at our İkitelli OSB production facility (Aykosan Industrial Estate, 4th Block No:15, Başakşehir). Keeping design, machining and assembly in the same building shortens order lead times to 8–14 weeks, puts quality control under one team's ownership, and lets us run every machine through an 8-hour Factory Acceptance Test before shipment. Our team has operated on this single-roof model for decades.

Mearic ships from Istanbul to international textile producers across Europe, the Middle East, North Africa, Latin America and South/Southeast Asia. We support installation, training and warranty service in English, Turkish, Arabic, Spanish, French, Russian and Brazilian Portuguese — and we deliver on-site service through our international service-partner network with target response times of 48 hours in Türkiye, 72 hours in MENA, 3–5 days in Europe and 5–7 days globally.

Mearic manufactures 12 product series across 5 categories: (1) Sublimation calender presses — MC compact (Ø200 mm), MM mid-capacity (Ø320 mm), MB industrial (Ø400/600/1000 mm), MR roll-to-roll (Ø400/600/1000 mm), MO narrow-web (Ø320 mm drum / 500–700 mm working width), MX dye fixation (Ø320/1000 mm). (2) Film lamination — ML (Ø400/600/1000 mm). (3) Fabric embossing — ME (Ø350 mm). (4) Heat transfer presses — MH dual-plate pneumatic (40×50 / 50×70 cm), MT shuttle dual-plate (100×150 cm), MD large-format dual-plate digital (80×110, 100×150, 150×200, 150×250 cm). (5) Dual-function fabric embossing + 3D Puff press — MP (30×30, 40×40, 100×150 cm).

Yes. Most Mearic machines leave the factory with at least one non-standard parameter. Working width, drum diameter, feed and take-up rails, wrapping angle, protection paper stations, auxiliary dryers and control-panel language are all configurable. Our ML series in particular is engineered per spec rather than sold from a catalogue sheet. During the quoting stage our engineering team reviews the fabric you run, daily output target, floor layout and upstream print technology, then proposes a configuration that fits. If a standard frame covers your case we will say so; if it does not, we modify. Share your production brief with the sales team to start the engineering review.

Our textile-machinery story in Istanbul started in 1975 with the first generation of steam and pressing irons we built for the Turkish garment industry. The same engineering core moved into heat-transfer presses and then into sublimation calenders, lamination and embossing equipment. Mearic is the brand under which that team now ships globally — decades of textile heat-transfer know-how, organised as a single Istanbul factory with design, machining, assembly and service under one roof.

It depends on what fabric you feed the machine. A calender is continuous — fabric, transfer paper and felt wrap a heated drum and pass through belts. It suits long rolls and wide-format work (sportswear, soft signage, home textile). A plate heat press is discrete-cycle — operator loads a cut piece or garment, the platen closes for a set dwell, then opens. It suits cut-and-sew, promotional and small-batch work. If your daily output is metres of roll fabric, choose a Mearic calender (MC/MM/MB/MR/ML/MO/MX/ME). If your output is finished garments or panels, choose a press (MH/MT/MD/MP). Many production shops run both.

Yes. Mearic calenders have I/O contacts for upstream printer hand-off (start/stop signal, paper-end alarm) and downstream conveyor or accumulator. Working width, drum diameter, feed and unwind modules, paper protection station and HMI language are all configurable at order. If your line uses specific roll-end sensors, edge guides or specific roll-core diameters, share the spec at quote stage and our engineering team confirms compatibility before manufacturing.

The MC compact starts to make economic sense at roughly 100 metres per day of polyester sublimation work — below that a plate press (MH) is usually the better fit. The MM mid-capacity is sized for 500–2,000 metres a day. MB / MR industrial models suit shops above 2,000 metres a day, including 24-hour three-shift operations up to 6,000+ metres. There is no upper ceiling — wider than 4,400 mm or higher-throughput configurations can be engineered per spec.

The full sublimation calender range (MC, MM, MB, MR, MO, MX, ML, ME) uses pneumatic components — an industrial air compressor must be available on site. MC is the exception: it runs on an electric motor without a pneumatic system, so no air compressor is required. Standard electrical connection is 3-phase 380 VAC 50 Hz; a 220V configuration can be specified at order for countries with 220V infrastructure. Heat presses (MH, MT, MD, MP) are pneumatic by design — a compressor is required.

Mearic sublimation machines are optimised for polyester (100%) and polyester-dominant blends (70%+ polyester). Supported substrates: performance polyester sportswear (including lycra/elastane blends), fashion satins and chiffons, polyester home textiles (curtains, duvet covers), soft signage polyester (dim-out, backlit, banner), polyester technical fabrics. Sublimation does not work on natural fibres — cotton, wool and silk — because disperse dyes do not chemically bond to natural fibre chains. For those substrates, consider direct textile printing or reactive dyeing instead.

Installed power scales with machine class. A compact MC sits around 12 kW, mid-range MM machines draw 15 to 22 kW, and industrial MB lines range from roughly 33 kW on the smallest build up to 90 kW on the widest high-speed configurations. Actual running consumption is lower than installed rating: variable-speed AC drives reduce idle draw during thread-up and breaks, and thermal oil heating holds temperature efficiently in continuous production, compared to intermittent electric resistance cycles. For a detailed kWh-per-metre estimate tied to your fabric, speed and duty cycle, send your production target with the quote request.

Mearic sublimation calender presses reach up to 230 °C. Industrial models with PLC control (MM, MB, MR, ML, ME) regulate temperature with PID to ±1 °C precision and ship with redundant thermocouples + automatic over-temperature cut-off at 240 °C. Compact and entry models (MC, MX) use a digital thermostat instead of PLC — the same 230 °C ceiling, slightly less granular control. Typical sublimation work sits at 190–220 °C depending on substrate and paper combination. Heat transfer presses (MH, MT, MD) reach 230 °C with digital thermostat control; the 3D Puff press (MP) operates between 140 and 180 °C to preserve puff expansion.

A drum calender is a continuous machine. Fabric, paper and felt wrap around a rotating heated drum while belts pull the sandwich through. It suits long rolls and wide widths. Mearic MC, MM, MB, MR, ML, MO, MX and ME are drum calenders. A plate press is a discrete-cycle machine. The operator loads a cut piece or garment, the heated platen closes for a set dwell time, then opens. It suits single pieces, tighter footprints and smaller runs. Mearic MH, MT, MD and MP are plate presses. Choose drum for continuous roll-to-roll; choose plate for cut-and-sew or promotional piece work.

Standard sublimation transfer paper between 50 and 90 g/m² works on every Mearic calender. Lower grammage (50–60 g/m²) is faster and cheaper for short-fibre polyester at moderate widths; higher grammage (75–90 g/m²) holds ink better on heavy fabric and reduces gradient banding on wide-format work. The machine itself does not constrain grammage — it accepts any roll within its core diameter and protection-paper station limits. Match the paper grade to your ink load and fabric weight.

Any reputable disperse-dye sublimation ink works with our calenders and heat presses. The transfer happens at 190–220 °C with 30–60 seconds of dwell, which is the standard operating envelope for sublimation inks worldwide. We do not bundle ink with the machine — buyers source from their preferred regional supplier. If you need recommendations for printer-and-ink combinations matched to your fabric and target cost per metre, our engineering team can suggest known-good pairings without locking you into one brand.

Industrial calenders (MM, MB, MR, ML, ME, MX) ship with pneumatic air shafts on the unwind and rewind stations — air pressure adjusts the brake, which sets tension. Tension sensors feed the PLC; the operator sets a target value on the HMI for each fabric type and the system maintains it through the run. The compact MC uses a simpler mechanical brake — sufficient for boutique workflows but with less granular control. For elastane-rich sportswear or thin chiffons that need precision tension, the industrial range is the right choice.

Mearic industrial calenders hold ±1 °C uniformity across the drum surface during steady-state running. The mechanism: thermal oil circulates inside the drum, distributing heat evenly along the cylinder length; multiple thermocouples measure surface temperature at different positions and feed the PID control loop. On full-width transfer, this prevents the colour-shift bands you see on under-spec drums. The compact MC, which uses electric resistance instead of oil, holds ±2 °C — adequate for entry-level work but the wider industrial drums beat it on consistency.

Yes — industrial Mearic calenders (MB, MR, ML, ME, MX) are engineered for three-shift continuous production. Thermal oil heating retains temperature efficiently across long runs, the AC inverter drive handles continuous load, and the safety architecture (multi-zone overheat cutoff, redundant temperature sensors, EN ISO 13849 design principles) is sized for unattended operation. Compact and mid-capacity models (MC, MM) are designed for one or two shifts; running them 24/7 is possible but accelerates wear on bearings, felt belts and heating elements — plan a more aggressive maintenance schedule if you go that route.

Start with the Request a Quote form on our website — select your product category, series and target specifications; our engineering team reviews within one business day. We then send a technical quote with configuration, lead time, payment terms and Incoterms (FCA Istanbul, FOB, CIF available). Payment terms are confirmed in the quote — typically a deposit at order confirmation plus a pre-shipment balance, with the exact split negotiated per order. Serial production takes 8–14 weeks depending on model. Final acceptance happens through Factory Acceptance Test (on-site or remote video) before dispatch.

Standard terms are an advance proforma invoice settled by bank transfer, with the split negotiated per order. A typical structure is a deposit at order confirmation, a pre-shipment balance before the machine leaves our facility, and in some cases a small retention released after installation. The exact percentages depend on destination country, contract size and the buyer's track record. We accept irrevocable letter of credit for export orders and can work with bank-to-bank structures where local regulations require it. Precise payment terms, along with bank details and the proforma, are confirmed in the formal quote.

Standard lead time from order confirmation to ex-works dispatch: 8–10 weeks for compact and mid-capacity machines (MC, MM, MH, MT, MP), 10–14 weeks for industrial and custom-configured machines (MB, MR, ML, ME, MD). Shipping by sea freight adds 15–45 days depending on destination port; air freight is available for urgent replacement parts. We confirm the delivery window in writing at order acceptance and provide weekly progress updates during production. Peak production periods (Q4 pre-ITMA, Ramadan prep) can extend lead times by 2–3 weeks — we flag this at quote stage.

Most exports travel by sea freight in crated form, loaded into a 20-foot or 40-foot FCL container depending on machine width, drum size and accessory count. Crate and container dimensions are declared in each product's technical spec sheet. For European destinations we normally use road freight on a flatbed or tilt trailer. Shipping terms are flexible: your own freight forwarder can collect ex-works from Istanbul, or we can arrange CIF, CFR or DAP to your nearest port or inland terminal. Documentation, export packing lists and country-specific certificates are prepared by Mearic before the container seal.

Price depends on how the machine is configured for your line. Working width, drum diameter, heating source, feed and unwind modules, protection paper stations, automation level and destination freight all move the figure. Because of that we do not publish list prices. For a budgetary figure we ask for a short production brief: the fabric type you sublimate, target daily metres or pieces, print technology upstream and destination port. With that we return a written quote within 24 to 48 working hours, sized to your actual output rather than a generic catalogue number.

We evaluate trade-in case by case. If you operate a working calender or heat press that you want to upgrade, send model, year, current condition and photos to the sales team. If the machine has resale value in our refurbishment pipeline or with a partner buyer, we can credit it against your new Mearic order. We do not buy back machines that are out of service or beyond economic refurbishment.

Mearic does not lend directly, but we work with partner financing providers in Türkiye and several export markets that specialise in industrial machinery. Typical structures include equipment leasing with end-of-term purchase option and term loans secured against the machine. Documentation we provide for finance applications: technical specification, proforma invoice, factory acceptance test report and shipping schedule. Ask the sales team to introduce a finance partner active in your country.

Yes. Buyers regularly visit our Istanbul factory before signing — to see the machine class running, watch a witnessed factory acceptance test, or discuss a custom configuration with engineering in person. Schedule visits with the sales team at least one week in advance. Istanbul is well-served by direct flights from MENA, Europe, CIS and most of Asia. We can also arrange video walkthroughs if travel is impractical.

Installation and commissioning are handled by Mearic's own technical team or by a trained service partner assigned to your region. The installation package covers mechanical assembly and alignment, electrical connection verification against the wiring diagram, thermal oil or element heat-up, first test run with your fabric, and two to three days of hands-on operator training. When installation is performed by Mearic or an approved partner, warranty coverage applies from the commissioning date. Buyers who prefer to install in-house can do so, but we still recommend a supervised start-up visit to lock in the baseline settings correctly.

On-site installation takes a half-day to two days depending on machine size. Compact (MC) and heat presses (MH, MT, MD, MP) finish in 4–6 hours. Mid-capacity (MM, MO, MX, ME) takes 1 day. Industrial calenders (MB, MR, ML) take 1–2 days, and a wide-width 4400 mm + Ø1000 mm drum line can extend to 2 days when felt centring and oil-fill warm-up are included. The sequence: positioning with forklift, electrical connection, oil-fill and first warm-up (calender only), felt belt installation and centring, first test print, operator training. Our engineer stays on-site until the first production run is approved by your team.

Yes. Two to three days of hands-on training are included in the installation package, delivered on your production floor with your own fabric and transfer paper. The training covers start-up and shutdown sequences, temperature, speed and pressure settings for the fabric types you run, daily and weekly maintenance checks, safety interlocks and emergency stops, and how to read and clear common alarms. Each machine ships with an operation and maintenance manual. English and Turkish manuals are supplied as standard; Arabic, French, Spanish, Russian and Brazilian Portuguese editions are available on request so that the floor team reads procedures in their working language.

Minimum site requirements: (1) 3-phase 380 VAC 50 Hz electrical supply with dedicated breaker — current draw scales from ~16 A on a compact MC to ~140 A on a wide-width industrial MB or MR (90+ kW machines need a properly sized switchboard, not a domestic-class breaker). (2) Clean dry floor with load capacity matched to machine weight (900 kg compact → 4,000+ kg industrial). (3) Ceiling height 3+ m for industrial calenders. (4) Working area 2.5 × 4 m minimum (compact) up to 5 × 9 m (4400 mm industrial). (5) Ambient 10–35 °C, humidity <80%. (6) Ventilation or extraction hood for heat dissipation. Heat presses additionally need 5–8 BAR compressed air at 0.5–1 m³/min. Detailed site-prep drawings ship 2 weeks before delivery.

Before any Mearic machine leaves the Istanbul factory, it runs an eight-hour continuous acceptance test. Our technicians track temperature stability across the drum surface, monitor the motor drive load under working tension, and inspect printed test samples for transfer sharpness and colour consistency. The full temperature curve, energy draw profile, and transfer quality reports are documented and included in the delivery package so the buyer receives a clear performance baseline. Customers can also attend a witnessed FAT at our Istanbul facility; we usually arrange this for large industrial orders or when an integrator wants to sign off on the run before shipment.

A forklift sized to the machine's gross packaged weight is required on the unloading day. Compact and heat-press machines need 1.5–2 ton forklifts (gross 900–1,500 kg); mid-capacity calenders need 3–4 ton lift capacity (gross 2,000–3,500 kg); industrial wide-width calenders require 5–7 ton forklifts (gross 4,000+ kg). Fork length should be at least 1.5 m to clear the crate base. We ship a detailed unboxing and positioning drawing with the freight documentation 2 weeks before delivery.

Only for the largest configurations. The 4400 mm working-width industrial calenders (MB-440W, MR-440W, ML-440W) are easier to position with an overhead crane or gantry — total assembled weight exceeds what a standard forklift handles cleanly when placing the drum on its bearings. For most other models a 3–7 ton forklift covers positioning and final placement. We confirm crane requirement in writing for your specific configuration at order acceptance, well before delivery.

The electrical preparation up to the machine isolator switch is handled by your local licensed electrician, working from the wiring diagram and load schedule we ship with the machine 2 weeks before delivery. Our installation engineer connects the machine to that isolator on commissioning day, verifies phase rotation and earth continuity, and performs the first power-on under load. Doing it this way keeps the local electrical authority compliant with national codes — Mearic's drawings specify the load, your local electrician makes it conform to your country's wiring regulations.

Three tiers: (1) Remote support 24/7 — WhatsApp, email, remote login; most parameter and software questions resolved quickly. (2) On-site engineer dispatch — 48 hours in Türkiye, 72 hours in MENA, 3-5 days in Europe, 5-7 days worldwide; the engineer carries the most common spare parts on the trip. (3) Critical parts express shipping — tracked courier from Istanbul to any destination within 24-48 hours. A service contract is not required during the warranty period; for optional service plans afterwards, contact us for details.

Mearic guarantees lifetime spare parts support for every machine shipped — no time limit. Standard consumables (bearings, thermocouples, PLC modules, felt belts, heating elements, relays) are stocked in our Istanbul warehouse and dispatched within 24–48 hours by tracked courier. Custom items (drum recoating, specific-size felt belts, engraved emboss rollers) are produced in 2–4 weeks. Each part ships with its Mearic lot number for traceability. Spare parts catalogues with reference codes are included in the machine documentation; repeat orders can be placed via email or WhatsApp.

Yes. Every Mearic calender and heat press can be connected to our engineers through an Ethernet remote service module — optional on the MM, MB and MR ranges and standard on the MX industrial configuration. Through live PLC access we diagnose parameter drift, push firmware updates, and walk the operator through troubleshooting in real time, often resolving issues within the same shift. Chat, email and WhatsApp support is available around the clock — directly in English, Turkish, Arabic and Russian, and through our partner network in French, Spanish and Brazilian Portuguese. If a problem cannot be fixed remotely, a field engineer is dispatched for an on-site visit.

Routine maintenance keeps the machine within its designed tolerances. Weekly checks cover belt tension, felt condition, compressed air pressure on pneumatic models, and cleaning the drum surface to remove ink residue. Monthly tasks include inspecting thermal oil level and verifying electrical terminations for heat or looseness. Annually the heating system oil is changed, heating elements are inspected, and wear parts such as brushes and seals are replaced. A complete maintenance checklist, torque table, and spare parts kit ships with every machine, so your operator has everything needed to run the schedule without waiting on external supply.

Our technical team speaks English, Turkish, Arabic and Russian fluently in daily work, and we cover French, Spanish and Brazilian Portuguese through our long-standing partner network. Operation manuals and the HMI interface are available in English, Turkish, Arabic, French, Spanish, Russian and Brazilian Portuguese as standard, and additional languages can be prepared on request for large orders. Service tickets can be submitted in any of the seven languages, and the reply will come back in the same language so your operator and maintenance lead are never left decoding a machine translation during a production stoppage.

Through the remote service module. When connected to the internet via the Ethernet port (optional on MM/MB/MR, standard on MX industrial), the PLC accepts firmware patches we push from our service desk after you authorise the update. For machines without remote connection, updates ship on a USB drive with installation instructions in your operating manual's language. Updates are non-destructive — production parameters and recipes stay intact across firmware versions.

Felts, belts and heating elements are local recyclables — we do not require return shipment. Felt and belt material is industrial textile waste that local textile-recycling streams accept; heating elements contain copper that scrap-metal dealers in your region buy back. If your country has specific waste-stream regulations for industrial-machinery consumables, we can flag the relevant material data sheets so your environmental compliance officer has the documentation. No part of routine maintenance creates hazardous waste under typical regulations.

Yes, after the standard warranty period ends. Preventive maintenance contracts bundle scheduled inspection visits (typically annual on-site for industrial machines, six-monthly on three-shift operations), priority remote support, and a parts-discount on the most common wear items. The contract scope and frequency are quoted against your machine model and shift profile. Buyers running unattended overnight production usually find the inspection cadence pays back through avoided downtime alone.

Operators who complete the on-site training programme receive a Mearic-issued completion certificate naming the operator, the machine model and serial, and the date of training. This is recognised internally for warranty purposes (warranty assumes a certified operator runs the machine within declared parameters). It is not an external industry certification — those exist separately through textile-machinery associations and we can advise on which courses match the role if your operators want broader credentials.

The warranty covers: all parts and labour for manufacturing defects, factory service travel within Türkiye, remote technical support 24/7, software updates, operator retraining (once during warranty). It does not cover: damage from operator error, unauthorised modifications, non-genuine spare parts, electrical damage from power surges (protect with UPS), fire/flood/force majeure, wear items past rated life (felt belts 1–3 years, heating elements 3–5 years). If you're unsure whether an issue is covered, send photos/video via WhatsApp — we assess for free.

Standard warranty: 6,000 operating hours or 12 months from the Factory Acceptance Test, whichever comes first. Extended warranty options (+12 or +24 months) can be added at order confirmation or within a limited window after installation; pricing depends on machine class and extension period. Contact us for details and a quotation. The warranty counter starts when the machine is accepted on your site — not at shipment — to protect you from transit delays. All Mearic machines ship with a warranty certificate signed by our QA manager.

A few categories sit outside warranty scope. Wear items such as felts, belts, seals, and heating elements after six thousand operating hours are consumables. Damage caused by incorrect power supply or voltage outside the declared range is excluded, as are unauthorised modifications to the control cabinet or mechanical frame. Operator error, including skipped maintenance or running fabric outside declared parameters, is not covered. Transport damage is handled separately through the freight insurance arranged for the shipment. Cosmetic defects on paint or enclosures are accepted within thirty days of delivery. The full list is printed in the warranty certificate shipped with every machine.

Start by contacting Mearic service through email or the contact form on the website. Include the machine serial number, model code, a clear description of the fault, and a short video or photo showing the symptom. Our service desk responds within twenty-four business hours and opens a ticket on your behalf. If remote diagnosis confirms the issue is covered, a replacement part is sent by express freight at our cost, or a field engineer is scheduled to visit, depending on severity. You stay in the same ticket thread throughout, so every step of the resolution is logged in one place.

Yes, an extended warranty is available. 12-month or 24-month add-on terms can be specified at order confirmation and, within a limited window, added after installation. Extended terms cover the same scope as standard warranty (parts, labour, remote support). For high-utilisation three-shift operations, we also offer a service plan that bundles preventive inspections with priority remote response. Contact us for details and a quotation.

Yes, with notification. Send the new owner's company name, serial number and contact details to our service desk before resale; we re-register the warranty record so the remaining hours / months follow the machine. Original purchase date does not change — the warranty does not reset on transfer. If the machine has been moved internationally (different country than original commissioning), the warranty service-response SLA shifts to the new region's tier (48 h Türkiye, 72 h MENA, etc.).

Consumables are warrantied against manufacturing defect on receipt — if a felt belt or heating element ships damaged or fails on first installation, we replace it free. They are not warrantied for the full 6,000-hour / 12-month machine warranty, because their service life is intrinsic to the part type. Expected life: felt belts 1–3 years depending on duty cycle, heating elements 3–5 years, bearings 4–6 years, seals 2–3 years. The maintenance manual lists each consumable's typical replacement interval.